Return & Exchange Policy
Shipping Policy
All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Shipping charges for your order will be calculated and displayed at checkout.
Wadada International is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Wadada International is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim. If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:​ Alert us at wadadainternational@gmail.com
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.
Wadada International will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Return & Exchange Policy
We understand that sometimes your purchase may not meet your expectations. If you are not completely satisfied with your purchase, you may return it to us within 14 days for a full refund or exchange. Please ensure that the item is in its original condition and packaging. Shipping costs for returns or exchanges are the responsibility of the customer. If you have any questions or concerns about our return policy, please contact our customer service team.